We're looking for a detail-oriented Junior Accountant to support the financial operations of the company.

Key Responsibilities:

• Keep books clean and up to date across all verticals
• Process invoices, payments, and reimbursements
• Track budgets and flag variances across events
• Reconcile accounts and support monthly reporting
• Maintain records ready for audits and reviews
• Collaborate with marketing and operations on budget allocation

Requirement:

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum 1 - 3 years of professional experience in Accounting, preferably within the wellness or lifestyle industry

Salary:

• BDT 20,000 – 25,000/ (Based on Experience)

Location:

• Gulshan-2, Dhaka

How to Apply:

Interested candidates are invited to send their resumes to “ikigaihrbd@gmail.com”. Please mention in the subject line "Junior Accountant".

We need someone to oversee and drive all marketing activity across our studio, events, retreats, and corporate wellness programmes. This person will own the brand, lead campaigns, and identify revenue opportunities through partnerships and sponsorships.

Key Responsibilities:

• Develop and execute integrated marketing strategies across digital and offline channels
• Oversee content, social media, email marketing, and campaign performance
• Drive ticket and programme sales for Flow Fest, GC Fest, NYWF, and retreats
• Identify and grow revenue through partnerships and sponsorships
• Manage and mentor the marketing team, including interns
• Report on KPIs and marketing ROI to the CEO

Requirement:

• Bachelor’s degree in Marketing, Business Administration, or related field
• Minimum 3-5 years of professional experience in Marketing, preferably within the wellness or lifestyle industry, experience with social media strategy, email marketing, and campaign management

Salary:

• BDT 45,000 – 50,000/ (Based on Experience)

Location:

• Gulshan-2, Dhaka

How to Apply:

Interested candidates are invited to send their resumes to “mahin.ikigaihrbd@gmail.com”. Please mention in the subject line "Marketing Lead (Manager)"

Key Responsibilities:

Regulatory & BSEC Interface:

• Serve as the primary point of contact between Company Capital and the Bangladesh Securities and
• Exchange Commission (BSEC), CDBL, DSE, and CSE for all operational, compliance, and licensing matters
• Prepare, review, and submit all BSEC-mandated filings, disclosures, periodic reports, and regulatory returns in an accurate and timely manner
• Monitor changes in BSEC rules, merchant banking regulations, and capital market circulars; translate regulatory updates into actionable operational procedures
• Coordinate BSEC inspections, regulatory audits, and compliance reviews; liaise with external legal counsel where required
• Maintain a comprehensive compliance calendar to ensure zero regulatory breach across all business lines issue management, portfolio management, and advisory

 Client Management & Relationship Development:

• Act as the senior client-facing representative for institutional clients, corporate borrowers, and portfolio management clients - managing onboarding, ongoing engagement, and issue resolution
• Coordinate across Capital Solutions, M&A;, Project Finance, Trade Finance, Strategic Advisory, and Portfolio Management teams to deliver seamless, integrated client service
• Prepare and present transaction updates, portfolio performance reports, and deal status briefings to clients in a professional and timely manner
• Support business development efforts by maintaining strong, trust-based relationships with existing clients and contributing to pitches for new mandates
• Ensure full KYC/AML compliance for all client onboarding in accordance with BSEC, Bangladesh Bank, and BFIU requirements

 Analyst Team Management & Project Delivery:

• Lead, mentor, and manage a team of analysts and associates, setting clear deliverable timelines and maintaining quality standards across all outputs-financial models, information memoranda, transaction documents, research notes, and regulatory filings
• Assign analyst work streams across concurrent mandates, balancing bandwidth and ensuring no project slippage; escalate resource conflicts proactively to senior management
• Review and quality-check all analyst deliverables - financial models, valuation analysis, information memoranda, sector research, and compliance documentation - before client or BSEC submission
• Institute and continuously improve internal operations processes, templates, checklists, and SOPs to lift team efficiency and delivery consistency
• Conduct regular performance check-ins with analysts; identify training needs and support professional development (CFA, CA, BICM programmes)

 Transaction & Deal Operations:

• Manage end-to-end operational execution of capital market transactions including IPOs, Rights Issues, bond issuances, loan syndications, and private placements - from mandate signing through BSEC approval to listing/settlement
• Coordinate with legal advisors, auditors, stock exchanges (DSE/CSE), CDBL, and registrars in connection with transaction execution
• Oversee trade finance and forfaiting transaction documentation and settlement operations in liaison with partner banks and ECAs/MLAs
• Maintain a live transaction pipeline tracker and report regularly to the CEO on deal status, bottlenecks, and resolution actions

Requirements:

• Bachelor's or Master’s degree from a reputed Bangladeshi or international university in Finance, Business Administration, Accounting, or Economics
• Professional qualification: CFA Charter holder or CFA candidate (Level II+), CA/ACCA qualification or active articleship under ICAB/ACNABIN.
• Minimum 5 to 8 years of directly relevant experience in operations, compliance, or client management within a BSEC-licensed investment bank, merchant bank, or capital market intermediary in Bangladesh

 Salary:

• BDT 80,000 - 100,000/ (based on experience)

Location:

• Banani, Dhaka

How to Apply:

Interested candidates are invited to submit their resume to “faiza@ikigaihrbd.com” Please include Application for “Operations Manager (Client Service)” in the subject line

Role Summary:

Ensure organisational effectiveness by strategically leading Human Resources, Administrative Services, and Security functions, ensuring the right people, systems, and safeguards are in place to support organisation operational excellence, compliance, staff well-being, and organisational growth in line with best practices.

Key Responsibilities:

Human Resources Leadership:

• Provide strategic input in the development, revision, and implementation of HR policies, systems, and SOPs
• Lead and implement change management initiatives to strengthen leadership capacity at all organisational levels
• Develop and execute HR strategies aligned with organization current and future business and service delivery goals
• Institutionalise Key Result Areas (KRAs) and Performance Management Systems (PMS) for all permanent staff
• Ensure accurate, updated job descriptions and role clarity across departments
• Oversee recruitment, selection, onboarding, performance appraisal, and exit management processes
• Advise senior management on compensation, benefits, workforce planning, and succession planning
• Lead staff training, learning, and organisational development initiatives
• Manage disciplinary processes, counselling, and performance improvement actions in line with policy and law
• Promote a respectful, safe, and inclusive workplace culture, including clinician–management coordination

Administrative Oversight:

• Execute and monitor organisational administrative policies, procedures, and systems approved by management
• Oversee non-clinical administrative functions, including facilities management, transport, logistics, and vendor coordination
• Ensure effective vehicle and asset management for hospital-owned and rented resources
• Review and authorise administrative bills, documentation, and interdepartmental correspondence in line with the delegation of authority
• Coordinate with department heads to ensure administrative support without encroaching on clinical decision-making

Other Responsibilities:

• Perform any other duties assigned by management that are consistent with the scope and seniority of the role and in the best interest of organisation
• Develop, implement, and periodically review Fire, Safety, and Security SOPs
• Design and lead an integrated institutional security framework, covering physical security, emergency preparedness, and crisis management
• Conduct security risk assessments and safety audits, recommending mitigation and corrective measures to senior management
• Provide strategic oversight of daily security operations, ensuring proactive risk prevention and continuous system improvement
• Lead the management and investigation of security incidents or emergencies, ensuring proper documentation and follow-up
• Promote a culture of security awareness through regular training, drills, and staff communication
• Ensure compliance with all applicable security, fire safety, and occupational safety laws and regulations
• Maintain strong coordination with law enforcement, emergency services, regulatory bodies, and local authorities
• Prepare and present security risk reports, incident analyses, and policy recommendations to senior management
• Develop and manage the security budget and resource planning
• Provide leadership and performance oversight to security personnel and service providers
• Perform other security-related duties assigned by management, consistent with the scope and seniority of the role

Requirement:

• MBA with a major in Human Resource Management (HRM), Management, or Organisational Development
• Minimum 15 years, with at least 5 years in a senior leadership or “Head of HR & Admin” role, preferably in healthcare, or complex service organisations

Salary:

• BDT 150,000 – 180,000/ (based on experience)

Location:

• Ashulia, Dhaka

How to Apply:

Interested candidates are invited to send their updated CV to “hasan.mahmud@ikigaihrbd.com”, with the subject line “Head of HR & Admin (HRA)”  

Job Summary:

We are looking for a proactive Site In-Charge – Sales & Marketing to lead daily customer engagement, sales activities, and on-ground marketing execution at our facility. This role is ideal for someone who is driven to understand customer behavior, convey proper information, and convert insights into strong sales performance. You will act as the on-site leader - combining marketing awareness with active selling to grow revenue and enhance customer experience.

Key Responsibilities:

Sales & Customer Engagement:

• Drive service sales through walk-ins, inquiries, and repeat customers
• Engage customers with consultative selling and service recommendations
• Build strong customer relationships to improve retention and loyalty

Marketing Execution (On-Ground & Informed Approach):

• Support and execute marketing activities based on customer behavior and site insights
• Identify customer needs, trends, and feedback to improve promotions and conversions
• Ensure strong visibility and communication of ongoing offers and services at site

Team Coordination & Sales Alignment:

• Guide front-line staff to support sales conversations and customer handling
• Ensure team alignment with sales targets and service communication standards
• Monitor performance and encourage conversion-driven behavior

Service Quality & Customer Experience:

• Ensure customer experience aligns with company premium service standards
• Maintain consistency in service communication and delivery expectations

Inventory & Resource Awareness:

• Monitor basic product usage related to service delivery
• Coordinate with management for timely replenishment where needed

Reporting & Performance Tracking:

• Prepare daily and weekly reports on sales performance, customer trends, and
• Share insights from customer interactions to support marketing decisions

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related discipline
• Minimum 1 - 3 years of experience in sales, retail, marketing, or service supervision will have an advantage

 Salary:

• BDT 35,000 - 45,000/ (based on experience)

Location:

• Dhaka (Hybrid), Bangladesh

How to Apply:

Interested candidates are invited to submit their resume to “ikigaihrbd@gmail.com”. Please include Application for “Site In-Charge – Sales & Marketing” in the subject line

Job Summary:

The Head of Sales will be responsible for leading the overall sales strategy, execution, and performance of the company across Bangladesh. The role involves driving revenue growth, expanding market share, strengthening distribution networks, developing high-performing sales teams, and ensuring achievement of business objectives across GT channels.

Key Responsibilities:

Sales Strategy & Business Growth:

• Develop and implement annual and long-term sales strategies aligned with company objectives
• Drive profitable revenue growth and market share expansion across product categories
• Identify new business opportunities, emerging channels, and market expansion initiatives
• Lead the annual sales planning and budgeting process

Distribution & Route-to-Market:

• Strengthen and optimize the nationwide distribution network
• Ensure effective market coverage and outlet penetration
• Develop strategies to improve numeric and weighted distribution
• Monitor distributor profitability and performance

Sales Operations Excellence:

• Drive sales productivity and execution excellence
• Ensure effective implementation of trade promotions and market activation programs
• Monitor sales KPIs, including:
  • Sales Value & Volume
  • Market Share
  • Distribution Billing efficiency
  • Outlet Productivity
  • Primary Sales
  • Secondary Sales
  • Collection Efficiency

Team Leadership:

• Lead, coach, and develop regional and national sales teams
• Build a high-performance culture with strong accountability
• Design succession plans and talent development initiatives
• Conduct regular performance reviews and capability-building programs

Commercial Management:

• Manage sales budgets, trade investments, and promotional expenditures
• Ensure profitable growth through effective pricing and trade terms management
• Collaborate with Finance to improve receivables management and working capital efficiency
• Work closely with Marketing to ensure the successful execution of brand and category plans
• Collaborate with Supply Chain to maintain product availability and inventory optimization
• Partner with Finance, HR, and Operations to achieve organizational goals

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related discipline; candidates with an MBA will be given preference
• Minimum 12 - 18 years of experience in FMCG sales, at least 5 years’ experience in a senior sales leadership role

Salary:

• BDT 250,000 - 300,000/ (based on experience)

Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidates are invited to submit their resume to “hasan.mahmud@ikigaihrbd.com”. Please include Application for “Head of Sales” in the subject line

Key Responsibilities:

• Design marketing materials. Create graphics for social media, product packaging, websites, and advertisements that align with brand identity
• Collaborate with team members. Work closely with copywriters, creative directors, and marketing teams to ensure cohesive visual concepts
• Utilize graphic design software. Develop designs using tools like Photoshop, Illustrator, InDesign, and Adobe Creative Suite, as well as AI-based software like Chat GPT-5 Image, Nano Banana Pro, Seedream 5.0, and FLUX.2 Midjourney, Adobe Firefly
• Incorporate typography and color theory. Use fonts, design principles, and color schemes to enhance the appeal of marketing materials
• Maintain brand guidelines. Ensure consistency across all visual designs to build a strong brand identity
• Develop visual concepts. Brainstorm and execute ideas that align with the company's goals and target audience
• Adapt designs for various media. Tailor visuals for digital platforms, print, and multimedia projects
• Meet deadlines. Manage time effectively to deliver high-quality designs on schedule
• Stay updated on design trends. Research industry trends to integrate modern and innovative styles into projects

Requirements:

• Bachelor’s degree in Fine Arts, Graphic Design, or related field
• Minimum 6 - 8 years of experience as a Graphics Designer, preferably in Boutique/ Fashion, Event Management, or Advertising Agency

Salary:

• BDT 40,000/ - 60,000/ (based on experience)

Location:

• Gulshan, Bangladesh

How to Apply:

Interested candidates are invited to submit their resume to “ikigaihrbd@gmail.com”. Please include Application for “Manager, Graphics Designer” in the subject line

Key Responsibilities:

• To ensure day-to-day office activities
• To maintain effective communication with the Korean Officials
• Handle customer/applicant queries personally or via email or telephone.
• To ensure customer satisfaction
• To ensure local & international compliance, 100% implementation of SOP standards
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain compliance with the standard operating procedures, manuals, etc, without deviation in process
• To ensure customer satisfaction
• Encourage applicants to provide feedback on the services provided and their overall experience in the office
• Communicate with Korean nationals
• Translate website and business contents

Requirements:

• Officer Level: Minimum 1–3 years of relevant experience in customer service operations, or language-based roles; freshers can also apply
• Deputy Manager Level: Minimum 4–6 years of relevant experience, preferably in client services or operations

Education:

• Bachelor’s from any reputed University
• Candidates must be fluent in: Bangla, English & Korean

Salary:

• Officer Level: Negotiable
• Deputy Manager Level: BDT 70,000 – 120,000/ (based on experience)

Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidates are invited to send their updated CV to “taher@ikigaihrbd.com” with the subject line “Officer / Deputy Manager (Korean language Expert)”

Key Responsibilities:

• Plan and coordinate the marketing budget in alignment with organizational strategy
• Conduct market research and analyze results to understand customer behavior, supporting top management in developing comprehensive sales and marketing roadmaps
• Propose strategies to enhance marketing capabilities through informed decision-making and improved operations
• Understand business needs and translate stakeholder requirements into value propositions to drive brand awareness, customer engagement, sales, and profitability
• Develop and implement branding strategies, and evaluate their effectiveness
• Develop, negotiate, and finalize commercial agreements for the use of infrastructure, as required
• Gather and analyze customer feedback to ensure marketing campaigns align with customer expectations
• Plan, execute, and optimize digital marketing activities across channels such as social media, paid media, search, influencers, and other online platforms
• Oversee e-commerce platforms and develop content and promotional strategies to increase online sales
• Supervise, mentor, and train marketing team members to strengthen organizational capability
• Ensure commitment to health, safety, environmental standards, and industry best practices
• Maintain strong partnerships with media agencies and vendors

Requirements:

• BBA/MBA in Marketing or a relevant field from a renowned university
• Minimum 15 years of experience in the relevant field, preferably in the FMCG/LPG industry

Salary:

• Negotiable

Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidate, send your resume to “taher@ikigaihrbd.com” with the subject line “AGM/ DGM - Marketing”

Key Responsibilities:

Strategic & Advisory Support:

• Provide informed strategic advice to the Honorary Counsellor on diplomatic, business, and socio‑political matters
• Support strategic decision‑making by preparing briefs, background notes, and situational analyses
• Maintain continuous awareness of global affairs, bilateral relations, and international developments

Speechwriting & Communication:

• Prepare, draft, and refine speeches, remarks, talking points, and written statements for national and international events
• Tailor content according to event context, audience profile, diplomatic sensitivity, and protocol requirements

Stakeholder & Network Management:

• Liaise with high‑profile stakeholders, including government officials, diplomats, business leaders, civil society representatives, and media
• Maintain strong working relationships with “who’s who” in diplomatic, government, and business circles
• Ensure sustained engagement and rapport within the Counsellor’s network

Event, Meeting & Protocol Management:

• Manage and coordinate the Counsellor’s business meetings, diplomatic engagements, seminars, delegations, and official tours (domestic and international)
• Prepare guest lists, prioritizing invitees based on designation, seniority, protocol, and event objectives.
• Be present at all relevant meetings, seminars, and official engagements
• Take accurate meeting notes and prepare professional meeting minutes, follow‑up actions, and confidential records

Office, Calendar & Coordination:

• Organize, maintain, and proactively manage the Counsellor’s calendar, ensuring efficient time management and prioritization
• Act as a coordination hub between the Counsellor, office staff, and Personal Assistant (PA)
• Ensure Counsellor’s whereabouts, schedules, and priorities are appropriately communicated to key internal stakeholders

Diplomatic Office Support:

• Ensure alignment with best practices expected of a Counsellor’s office, including confidentiality, protocol, record‑keeping, and professional conduct
• Serve as a buffer and filter for information, requests, and engagements directed to the Counsellor
• Anticipate needs, risks, and emerging issues, responding proactively rather than reactively

Key Competencies & Attributes:

• High level of discretion, integrity, and confidentiality
• Strong diplomatic acumen and political awareness
• Exceptional written and verbal communication skills
• Ability to work under pressure and adapt to dynamic situations
• Enthusiastic, committed, and highly responsive in work delivery

Requirements:

• Minimum Bachelor’s degree in International Relations, Political Science, Law, Business, Public Administration, or a related field
• Minimum 6 – 8 years of experience in advisory, diplomatic, executive support, or senior coordination roles
• Strong understanding of diplomatic protocol, stakeholder engagement, and event management
• Excellent command of English
• Willingness to travel nationally and internationally as required

Salary:

• Negotiable

Location:

• Dhaka (with frequent domestic and international travel)

How to Apply:

Interested candidate, send your resume to “faiza@ikigaihrbd.com” with the subject line “Advisor to the Honorary Counsellor”

Key Responsibilities:

• Lead the Sylhet CX team supporting remittance customers via calls, WhatsApp, chat, and email
• Ensure empathetic, accurate and timely issue resolution
• Monitor KPIs (response time, call quality, ticket closure, CSAT) and prepare reports
• Recruit, train, mentor and schedule agents for effective 24/7 coverage
• Handle complex escalations related to transaction failures, refunds, compliance or fraud
• Foster effective cross-functional communication and collaboration among teams
• Maintain full compliance with KYC, AML, and internal SOP requirements.
• Build customer relationships and educate users on processes
• Support product launches, campaigns and CX improvement initiatives

Requirements:

• Bachelor’s degree in Business, Finance, Economics, or a related field
• Minimum 6 - 8 years of experience in CX preferably in remittance or financial operations
• Strong communication skills in English, Bangla, and Sylheti
• Strong problem-solving skills and effective escalation handling
• Experience with CRM, ticketing, VoIP systems (CallHippo/Freshdesk/Zendesk) and MS Office
• Comfortable with evening/night or rotating shifts for 24/7 operations
• Strong leadership mindset with ownership and accountability
• Willingness to learn remittance regulations, SOPs, and compliance requirements

Salary:

• BDT- 40,000 - 50,000/ (based on experience)

Location:

• Sylhet

How to Apply:

Interested candidate send your resume to “faiza@ikigaihrbd.com” with the subject line “Operations Supervisor”

Role Overview:

We are looking for a Talent & Culture Lead who believes that culture is a competitive advantage and engagement drives business results. This role is not about process for process’s sake. It’s about embedding a high-performance, high-care culture inside a fast-moving organization, and building an attractive culture-first, business-savvy, engagement-obsessed human. You will sit at the leadership table, not in a Talent & Culture silo.

Key Responsibilities:

Culture Strategy:

• Define, operationalize, and measure a living culture (e.g., ownership, agility, inclusion, customer-first)
• Lead culture diagnostics (e.g., culture audits, network analysis, pulse checks) and convert insights into leadership actions
• Partner with marketing/brand teams to internally activate employer brand as a culture reality, not posters
• Drive psychological safety and speak-up behaviors across hybrid/frontline/office teams

People-led Business Growth:

• Move engagement beyond surveys → link to productivity, retention, and customer NPS
• Own eNPS, weekly pulse, and quarterly action plans with accountability loops (no “survey fatigue”)
• Lead high-impact initiatives: flexible benefits, well-being embedded in workflows, manager-led engagement
• Use people data (attrition by segment, performance by team, engagement by manager) to influence P&L decisions
• Lead quarterly “people & performance” reviews with KPIs tied to business outcomes

Performance Enablement (Not Control):

• Replace annual reviews with lightweight, continuous coaching and real-time feedback loops
• Train managers to give candid, caring feedback that improves output, not compliance
• Identify rising stars and flight risks; create growth paths without waiting for promotions
• Drive employee engagement initiatives and feedback mechanisms
• Lead programs that enhance workplace culture and employee satisfaction

Requirements:

• Bachelor’s degree in HRM, or a related field
• Minimum 8 - 10 years of hands-on experience in an HR Generalist or Talent & Culture role, with exposure to multiple HR functions
• Strong communication skills in English and Bangla

Salary:

• BDT- 80,000 - 100,000/ (based on experience)

Location:

• Dhaka

How to Apply:

Interested candidate, send your resume to “hasan.mahmud@ikigaihrbd.com” with the subject line “Talent & Culture Lead”

Job Summary:

The Head of School/Principal is responsible for leading and supervising day-to-day operations and helping guide the operational team in achieving academic excellence. The principal/head of school should also be supporting student enrollment by being the face of the organization and helping to gain the trust of parents by handling their inquiries professionally and sincerely. The role also emphasizes establishing a safe and secure environment by strictly adhering to child protection/health and hygiene policies.

Responsibilities:

• Help design and implement the core curriculum and lesson plans
• Monitor teaching & health/hygiene standards
• Conduct teacher and student evaluations and performance reviews
• Build a positive, collaborative work culture that encourages students and teacher growth
• Handle parent inquiries and concerns, conduct orientation & progress sessions
• Support student enrollment by working with the marketing team
• Ensure high retention and satisfaction rates

Requirements:

• Minimum of 7 years hands-on experience in preschool/daycare or school environment, at least 3 years of experience in a leadership or supervisory role of an educational institute
• Bachelor’s / Master’s degree in Early Childhood Education, or related field
• Strong Leadership and people management skills
• Excellent communication skills, having a good command of written and spoken English
• Thorough understanding of the early childhood education curriculum and progress
• Positive and collaborative attitude
• Accustomed to problem-solving and prompt decision-making

Salary:

• Negotiable

Location:

• Gulshan 2, Dhaka

How to Apply:

Interested candidate, send your resume to “faiza@ikigaihrbd.com” with the subject line “Head of School/Principal”

Job Summary:

The Senior Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues should be escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. You are expected to improve current processes and introduce automation with an aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Ideal candidates need to be familiar with the following:

• Strong background in Linux
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Responsible for a shift in a 24/7/365 working environment, including on-call rostered basis shift
• Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
• Performance Management/Troubleshooting
• Base Operating System Installation

Responsibilities:

• Ability to understand internal customer problems and provide technical solutions in a timely manner
• Ability to understand customer urgency and the sensitivity of a problem
• Ability to speak confidently and communicate clearly with internal customers
• Ability to work well within a demanding customer environment and delight customers
• Strong Adherence to Process and be a process champion
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software
• Provides escalated 2nd-level technical support for complex technical issues, which may include leading problem management cases and providing management status updates
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Assist with server operating system and application upgrades, bug fixes, and patching
• Working on standardization projects for both hardware and software under the company technology stack, while providing consistent system uptime as expected in an IaaS environment.

Requirements:

• BSc in CSE, IT or related field from any reputed University
• Minimum 7 - 10 years of experience as a Data Center Technician or in a similar industry

 Salary:

• BDT- 150,000 - 180,000/(based on experience)

 Employee Type:

• Contractual

 Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidate, send your resume to “hasan.mahmud@ikigaihrbd.com” with the subject line “Sr. Data Centre Technician”

Job Summary:

The Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues should be escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. You are expected to improve current processes and introduce automation with an aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support

Ideal candidates need to be familiar with the following:

• Strong background in Linux
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
• Solid foundation of experience supporting servers, storage and networking technology
• Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift
• Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
• Performance Management/Troubleshooting
• Base Operating System Installation

Responsibilities:

• Ability to understand internal customer problems and provide technical solutions in a timely manner.
• Ability to understand customer urgency and the sensitivity of a problem
• Ability to speak confidently and communicate clearly with internal customers
• Ability to work well within a demanding customer environment and delight customers.
• Strong Adherence to Process and be a process champion
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software
• Provides escalated 2nd-level technical support for complex technical issues, which may include leading problem management cases and providing management status updates
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Assist with server operating system and application upgrades, bug fixes, and patching
• Perform replacements of failed components such as hard drives/ DIMMs, etc
• Troubleshoot and resolve network connectivity issues
• Replace AOC, QSFP, MPO, and Cat6 cables
• Troubleshoot basic switch issues and replace switches
• Working on standardization projects for both hardware and software under the company technology stack, while providing consistent system uptime as expected in an IaaS environment

Requirements:

• BSc in CSE, IT or related field from any reputed University
• Minimum 5 - 7 years of experience as a Data Center Technician in a similar industry

Salary:

• BDT- 80,000 - 100,000/(based on experience)

Employee Type:

• Contractual

Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidate, send your resume to “taher@ikigaihrbd.com” with the subject line “Data Centre Technician”