Job Summary:

The Operations Manager is responsible for overseeing the overall daily operations of the hotel, ensuring exceptional guest satisfaction, operational efficiency, service excellence, and profitability. The role provides leadership to all operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other support functions, ensuring compliance with company standards, policies, and hospitality best practices.

Key Responsibilities:

Operational Management:

• Oversee the day-to-day operations of all hotel departments
• Ensure smooth coordination between operational departments
• Maintain high standards of guest service across all outlets
• Monitor daily operational performance and service quality
• Ensure efficient utilization of hotel resources
• Develop operational procedures to improve efficiency
• Monitor departmental productivity and operational effectiveness

Guest Experience & Customer Satisfaction:

• Ensure exceptional guest satisfaction at all times
• Handle VIP guests and special service requests
• Resolve guest complaints professionally and promptly
• Monitor guest feedback and online reviews
• Implement guest satisfaction improvement initiatives

Front Office Oversight, Housekeeping Operations, Food & Beverage Operations:

• Oversee restaurant, room service, banquet, and café operations
• Ensure quality food and beverage service
• Monitor service standards and guest satisfaction
• Coordinate promotional activities with the Marketing department
• Ensure compliance with food safety standards

Engineering & Maintenance, Revenue & Financial Management:

• Support revenue optimization initiatives
• Monitor departmental operational expenses
•  Ensure effective cost control
• Review daily revenue reports
• Analyze operational performance

Quality Assurance:

• Ensure compliance with company SOPs
• Conduct operational audits
• Monitor service quality across departments
• Ensure brand standards are maintained
• Review guest satisfaction reports

Health, Safety & Security, Procurement & Inventory Control, Sales & Business Development Support, Compliance & Governance:

• Ensure compliance with company policies and procedures
• Maintain confidentiality of operational information
• Ensure legal and regulatory compliance
• Monitor operational documentation

Leadership Responsibilities:

• Provide strategic leadership to all operational departments
• Develop departmental objectives and action plans
• Conduct regular performance review meetings
• Mentor and develop department heads
• Ensure effective workload distribution

Cross-Functional Collaboration:

• Work closely with Sales & Marketing, Finance, Human Resources, Procurement, IT, Engineering, and Customer Service
• Support organizational projects and strategic initiatives
• Coordinate interdepartmental communication
• Ensure seamless operational collaboration
• Participate in management meetings

Requirements:

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• Minimum 8-12 years of experience in hotel operations or hospitality management, at least 5 years in a senior operational leadership role

Salary:

• BDT- 130,000/- 150,000/- (based on experience)

Location:

• Dhaka, Bangladesh.

How to Apply:

Interested candidates, send your resume to “faiza@ikigaihrbd.com” with the subject line “Operations Manager”