Role Summary:

The Italian Language Expert is responsible for ensuring effective communication with Italian officials and stakeholders, managing day-to-day office operations, and delivering high-quality customer service. This role ensures strict compliance with local and international standards, accurate data management, and consistent implementation of Standard Operating Procedures (SOPs) while maintaining a high level of customer satisfaction.

Responsibilities:

• Maintain effective and professional communication with Italian officials, partners, and stakeholders
• Ensure smooth day-to-day office operations and administrative activities
• Handle customer/applicant queries efficiently through face-to-face interaction, email, and telephone
• Provide accurate information and guidance to applicants in a timely manner
• Ensure a high level of customer satisfaction through quality service delivery
• Ensure full compliance with local and international regulations and 100% adherence to SOP standards
• Record, update, and maintain all application-related data accurately
• Ensure timely and error-free data entry into the system
• Maintain strict compliance with SOPs, operational manuals, and internal policies without deviation
• Monitor service quality and proactively resolve customer issues or concerns
• Encourage applicants to provide feedback on services and overall office experience
• Support continuous improvement initiatives based on customer feedback and operational insights
• Perform any other duties assigned by management related to operations and customer service

Requirements:

• Officer Level: Minimum 1–3 years of relevant experience in customer service, operations, or language-based roles
• Deputy Manager Level: Minimum 4–6 years of relevant experience, preferably in client services or operations
• Bachelor’s from any reputed University, 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐦𝐮𝐬𝐭 𝐡𝐚𝐯𝐞 𝐬𝐮𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐬𝐤𝐢𝐥𝐥 (𝐁𝟐 𝐨𝐫 𝐂𝟏 𝐨𝐫 𝐂𝟐) 𝐢𝐧 𝐭𝐡𝐞 𝐈𝐭𝐚𝐥𝐢𝐚𝐧 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞
• Strong communication and interpersonal skills
• Knowledge of compliance standards, SOPs, and process-driven environments

Salary:

• Officer Level: BDT 40,000 – 60,000/ (based on experience)
• Deputy Manager Level: BDT 60,000 – 85,000/ (based on experience)

Location:

• Dhaka, Bangladesh

How to Apply:

Interested candidates are invited to send their updated CV to “taher@ikigaihrbd.com”. with the subject line “Officer / Deputy Manager (Italian Language Expert)”.